PRIVACY POLICY

Last Updated: 10/11/2025

1. Introduction

Ballito Car Care Clinic (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or interact with us online.

2. Information We Collect

We may collect the following types of personal information:

Identity details: your name, surname, ID number, or company details.
Contact details: email address, phone number, and physical address.
Vehicle details: make, model, registration number, and service history.
Payment information: if you make a payment, we may process relevant transaction details.
Website usage data: including your IP address, browser type, and pages visited (collected via cookies or analytics tools).

3. How We Use Your Information

We use your personal information to:

Provide quotations, repairs, and maintenance services.
Communicate with you about bookings, updates, and invoices.
Process payments and send receipts.
Improve our website, services, and customer experience.
Comply with legal and regulatory requirements.

We will only use your personal information for the purposes for which it was collected, unless you consent to another use or it is required by law.

4. Sharing of Personal Information

We do not sell or rent your personal information.
However, we may share it with:

Service providers (e.g. payment gateways, towing services, or suppliers) who assist us in providing our services.
Legal or regulatory authorities when required to comply with the law.

All third parties are required to keep your information confidential and to use it only for the specific purpose for which it was provided.

5. Data Storage and Security

We take all reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
This includes using secure systems, limited employee access, and data protection measures on our website and in our workshop.

6. Your Rights

You have the right to:

Access and request a copy of your personal information.
Correct or update your information.
Object to the processing of your personal data.
Request deletion of your information (where legally possible).

To exercise any of these rights, please contact us using the details below.

7. Cookies

Our website may use cookies to improve your browsing experience. You can adjust your browser settings to refuse cookies, but this may affect some website features.

8. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to read their privacy policies.

9. Contact Us

If you have any questions or wish to exercise your rights under this policy, please contact us at:

Ballito Car Care Clinic
Email: cccballito@gmail.com
Phone: 031 941 0006 / 072 994 1709
Address: Unit 10 Oryx Park, 3 Hawk Road, Imbonini Industrial Park, Shakas Head, Ballito, 4420

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date.